Terms & Conditions

  1. Pricing Policies
  2. All prices and conditions are subject to change without notice.

    All prices are subjected to applicable taxes.

  3. Return Policies
  4. All product returns must be approved in writing prior to be shipped by customer.

    All returns must have a Return Authorization Number (RMA) provided by IST before shipment from the customer. This number shall be written and visible on all packages.

    All returns shall be packaged appropriately.

    All returns are subject to a 10%-30% restocking fee depending on the nature of the goods returned.

    Refund will be made in the same way of payment by the client (credit card or check). Shipment costs are not refunded.

  5. Sales Policies
  6. Minimum billing is $50.00 per order.

    Any shopping cart with subtotal that is less than above-mentioned amount cannot be converted into order.

  7. Methods of payment accepted
  8. All payments will be proceeded in Canadian dollars CAD.

    We accept Visa, Mastercard and American Express credit cards.

    Net 30 days payment terms are available with a minimum annual purchase of CAD $ 2,000 and following a credit check. To see if your business qualifies, please contact one of our Customer Service Representatives by email at info@istsurface.com or by calling (877) 629-8202.

  9. Shipping Policies
  10. Shipping methods accepted by the e-commerce website are the followings:

    UPS Standard – This option is only available for items that can be expedited with standard shipping and must be fully paid upon placing orders. Shipping cost will be added on order when proceeding to payment.

    Customer Pick-Up (F.O.B. IST, Laval, Quebec) – This option is available for all items available on the online store. Pickup location is 346, Allee du Golf, Saint-Eustache (PQ) Canada J7R 0M8. Shipping duct is available between 8:00 a.m. and 4:30 p.m. Eastern Standard Time (EST), from Monday to Friday, except on Holidays. Customer must provide preferred carrier name and account number when this method is selected. Our shipping clerk will call directly your carrier when the order is ready to be picked-up.

    Prepaid & Charge – This option is available for all items available on the online store and must be fully paid upon confirming orders. A shipping cost estimate will be provided by email for customer approval prior to confirm order. IST maintains privileged agreements with several carriers operating in Canada and the United States in order to ensure cost-effective shipping options.

    IST does not commit to offering the most cost-effective delivery method available for your location. However, we commit ourselves do our very best to provide the ideal packaging solution to minimize the shipping costs your order. Feel free to select "Customer Pick-Up" shipping method to ensure full control over shipping costs.

  11. Services and links on our Website
  12. Our Website does not allow our visitors to communicate with others or publish information that is accessible by other visitors.

    This Website contains links to other web sites. Be advised that IST is not responsible for the confidentiality practices of those sites. The statement of confidentiality applies only to this Web site. Please be vigilant and prudent when leaving this site and carefully read the statement of confidentiality of each site you visit.

  13. Information gathered automatically
  14. We combine the information from visits to our Web site with anonymous and specific data from identified persons for the following reasons:

    • Technical administration of the Web site
    • Improving the ergonomics and browsing features of our site
    • Customers management
    • Marketing.
  15. The use of cookies
  16. Cookies are information files saved on your computer. Our cookies do not contain personal or confidential information.

    However, we do use cookies to save site information that improve your on-line experience like your language selection or any custom modifications applied to your session.

    You can deactivate the cookies at any time although in that case, you will be unable to order on-line.

  17. Collection and use of your personal data
  18. We only collect the personal data of visitors who have registered to use our services.

  19. Disclosure
  20. We do not disclose your personal information to our dealers, divisions or other businesses. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law.

  21. Accessing the personal data we have gathered
  22. You can ask us about all the personal information we have gathered about you by sending an email at info@istsurface.com.

    Once the request has been received, we will supply all the information we have collected about you within a week, free of charge. We may ask for proof of identification.

    We reserve the right to refuse your access to information request. You will be notified as to the reasons of the refusal.

    You can view, modify and update your personal information once you’ve opened a session on our Web site.

  23. Support for our Statement of Confidentiality
  24. For any information concerning our Statement of Confidentiality, please contact us by email at info@istsurface.com.

  25. Security Policy
  26. All your personal information is securely transmitted to our Web site using an SSL (Secure Socket Layer) encryption key from Comodo.

    We have implemented policies, rules and technical measures to protect the personal information we have gathered against:

    • Unauthorized access;
    • Unwanted disclosure or use by third parties;
    • Unauthorized modifications;
    • Destruction or loss of information.

    All credit card information is encrypted when the order is processed. We do not keep the credit card numbers in our servers. We use secure servers protected by the strongest firewalls currently available on the market. Physical access to these severs is limited and controlled.

    All employees that have access to or that are involved in processing your personal information are bound by a confidentiality clause.

    All these controls and procedures that are in place guaranty that your on-line shopping experience is secure. In reality, it is probably more secure to buy on-line at IST than in a restaurant or gas station.

    Contact Information

    International Surface Technologies designs and manufactures industrial equipment for the manufacturing industry.
    346, Allee du Golf, Saint-Eustache (PQ) Canada J7R 0M8
    Customer Service: info@istsurface.com or (877) 629-8202